
Career Opportunity
7 days ago
The primary function of this role is to design, deliver and evaluate training programs for new hires and existing staff.
- Liaise with the Quality Assurance and Operations departments to identify areas for process improvement and execute plans to implement them.
- Conduct training sessions on short notice as required.
Key responsibilities include monitoring the performance of new hires during their on-the-job training (OJT) period, tracking call metrics for each advisor, providing immediate feedback in case of failed calls, and documenting said feedback. Additionally, monitor attrition rates and cross-monitor team performance every month.
This position requires strong communication skills in English, excellent customer service abilities, and good analytical skills. The ideal candidate should also be proficient in MS Excel and have a keen sense of time management and multitasking.
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