
Career Opportunities
3 days ago
This role is responsible for handling customer inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by actively listening, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
- The ideal candidate should possess excellent oral communication skills and be flexible with shifts.
Requirements:
- Excellent communication skills
- Ability to work in a team environment
Why You'll Love This Job:
- Opportunity to work in a fast-paced environment
- Chance to develop your customer service skills
How to Apply:
Please submit your application if you are interested in this position.
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