Area Development Manager

About Café Coffee Day

Café Coffee Day is India's largest café chain, with over 460 outlets across the country. Founded in 1996, CCD has pioneered the coffee culture in India, offering a range of delectable food and beverage products in a contemporary, youthful ambience.

As a leader in the coffee retail industry, CCD operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited. CDGL is India's largest coffee retail conglomerate, with a leadership position in automated beverage dispensing solutions and distribution across over 1330 towns and cities.

Our network of 280+ refreshment kiosks, under the Coffee Day Xpress brand, offers affordable food and beverages for on-the-go customers.

Key ResponsibilitiesLeadership and Management

• Provide strategic leadership and guidance to Café managers and their teams within the area.
• Recruit, train, and develop Café managers and staff to achieve business objectives.
• Set performance expectations, goals, and KPIs for each location to drive business growth.

Operational Excellence

• Ensure consistent implementation of company policies, procedures, and operational standards across all locations.
• Monitor and improve operational efficiency and cost management to optimize business performance.
• Oversee inventory management, supply chain, and logistics for the area to ensure seamless operations.

Sales and Revenue Growth

• Develop and execute strategies to increase sales and profitability in the area.
• Analyze sales data and market trends to identify opportunities for growth and expansion.
• Implement marketing and promotional initiatives to drive sales and customer engagement.

Customer Service

• Ensure a high level of customer satisfaction and service quality at all locations.
• Address customer complaints and feedback in a timely and effective manner to build customer loyalty.

Financial Management

• Monitor and manage budgets, expenses, and financial performance for each location.
• Analyze financial reports and make recommendations for improvements to optimize business performance.

Compliance and Safety

• Ensure compliance with all local, state, and federal regulations and company policies.
• Implement safety protocols and standards to protect employees and customers.

Quality Assurance

• Maintain quality control standards for products and services.
• Conduct regular audits and inspections to ensure consistency and quality across all locations.

Reporting and Communication

• Provide regular reports and updates to senior management on the area's performance.
• Communicate with store managers and staff to relay company directives and updates.

Desired Candidate Profile

• Graduation with an MBA from a reputable institution.
• 8-12 years of experience in a leadership or management role, preferably in a similar industry.
• Strong business sense and industry expertise.
• Functional Skills:
  • Strong communication and interpersonal skills.
  • Analytical and problem-solving abilities.
• Technical Skills:
  • Several years of experience in a leadership or management role, preferably in a similar industry.
  • Knowledge of industry trends and competitive landscape.
  • Ability to travel to various locations within the designated area.
• Language Fluency:
  • English, Hindi, and any other local language.

---