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Transformative Customer Experience Manager
3 weeks ago
Nua, a pioneering FemTech brand in India, is revolutionizing women's wellness through innovative, chemical-free products and personalized solutions.
Our mission is to develop holistic and tailored approaches to address real problems faced by women. We achieve this by building a comprehensive wellness platform that combines great products with an impactful community and a bespoke customer experience.
We have already established ourselves as India's largest and most engaged digital-first FemTech brand, with a growing community of over 5.5 lakh women.
Our story began with a pad designed around a woman's needs, and since then, we've grown significantly with inclusive, effective products that are Made Safe certified and backed by science.
We continue to co-create products with our community and drive the D2C revolution through deep consumer insights and investments in technology.
Nua has secured substantial venture funding from prominent investors, including Lightbox Ventures, Kae Capital, Deepika Padukone, Vindi Singh Banga, and Kamini Banga of the Banga family office.
If you share our passion for making a difference and creating real impact in a dynamic and creative environment, we may be looking for you.
Key Responsibilities:- Execute and analyze resurrection campaigns via SMS and WA
- Analyze results of experiments conducted
- Prioritize primary research and gather feedback on customers' experiences with our website
- Develop campaign ideas for delivering exciting offers and partnerships to existing customers
- Collaborate with the team to track performance and revenue metrics
- Eager to learn in a fast-paced environment
- Strong numerical skills
- Experience working with Excel
