Operations Leadership Position

1 week ago


Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 50,00,000 - ₹ 55,00,000
Team Lead Job Description

This is a Team Lead position in an international process operations team.


Key Responsibilities:
  • Customer Service Management Skills
  • Experience in achieving and maintaining high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Experienced in banking, anti-money laundering (AML), money laundering (ML), and KYC
  • Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, and TL responsibilities
  • Ensure compliance with company policies and procedures while driving business growth through innovative solutions

Benefits:
  • 5 Days Working with 2 Rotational Week Offs
  • Salary Up To 5LPA-5.5LPA

Interested candidates can connect for further details.



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