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IT Infrastructure Specialist

2 weeks ago

Pune, Maharashtra, India Hewlett Packard Enterprise Full time

Company Overview

Hewlett Packard Enterprise is a global edge-to-cloud company that advances the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live – from edge to cloud.

Job Description

We are seeking an experienced IT infrastructure specialist to provide operate, admin, and consulting support on Compute infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards.

Key Responsibilities

  • Resolve customer issues via telephone, email, or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow-ups with customers with recommendations, updates, and action plans
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
  • Leverage internal technical expertise to provide effective solutions to customer issues
  • Collaborate with other CoE HW teams in diagnosing and isolating the cause of complex issues

Required Skills and Qualifications

  • Bachelor's degree in Engineering or Equivalent
  • Minimum 4-12 years of experience in Enterprise Servers and Linux technical support
  • Strong knowledge on server operating system technology and good understanding of other domains such as storage, SAN, networking, database
  • Relevant certification on the latest track like HPUX, RHCSA, RHCE will be an added advantage