Chief Information Technology Officer

3 weeks ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

We are a global organization driven by a shared purpose and guided by our values. Our team members around the world work together to deliver exceptional guest experiences, and we're looking for a skilled Technology Infrastructure Manager to join our team. This role will be responsible for ensuring the smooth operation of our technology systems and infrastructure, providing technical support and guidance to our staff, and contributing to the development of our technology strategy.

About the Location:

Our hotel in Mumbai is a chic urban oasis, echoing 'Powerhouse Luxury' in the city that never sleeps. We're known for our unparalleled food & beverage options, including award-winning rooftop bars and pan-Asian restaurants. As a Technology Infrastructure Manager, you'll work with a talented team to ensure our technology systems are running smoothly, providing a seamless experience for our guests and staff.

Key Responsibilities:

  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems, and completion of on-site documentation.
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
  • Ensure effective support for other systems, including back office, sales, and catering and human resources applications.
  • Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, virus protection management.
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
  • Coordinate new acquisitions and major projects as required.
  • Participate in property-level, corporate-initiated technology implementations as required.


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