Career Growth Opportunity

15 hours ago


Surat, Gujarat, India beBeeCareer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Opportunity:

A position is available for a Technical Support Specialist to serve as the primary point of contact for customers on support issues and product queries.

The role requires timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer while contributing to an internal knowledge base.

Key responsibilities include:

  • Interacting with customers via phone, email, and chat services to resolve support incidents.
  • Resolving customer issues within established service level agreements.
  • Documenting customer incidents with troubleshooting, root cause, and resolution information.

Requirements:

  • Minimum 1-3 years of experience in product support interacting with English-speaking customers over calls, emails, and chat preferably US-based.
  • Good verbal and written communication skills in English.
  • Strong problem-solving skills and good troubleshooting acumen.

Skills:

  • Frontend: JavaScript, HTML5, CSS3, jQuery.
  • Backend: Node.js, Python, PHP, Java.
  • Database: Knowledge of SQL queries and one or more databases: MongoDB, PostgreSQL, or any other NoSQL database.
What We Offer:

Immense growth opportunities and continuous learning experiences.

Collaboration with innovative professionals.

Chance to develop entrepreneurial mindset.

Culturally open environment encouraging creative freedom.



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