Careers Academic Advisor
1 week ago
Job Overview
">As an academic counselor, your primary responsibility will be to provide timely and effective support to clients. This includes responding to queries and issues within a specified timeframe, ensuring customer satisfaction, and maintaining accurate records of all interactions.
">Key Responsibilities:
">- ">
- Ensure timely response to client queries and issues">
- Meet customer satisfaction goals and handle escalations professionally">
- Maintain accurate records and documents of all client interactions">
- Manage administrative tasks and queries">
Requirements:
">We are looking for individuals with experience as customer support specialists or similar roles. Candidates should have excellent communication, written, and problem-solving skills, as well as the ability to multitask and work under pressure.
">Preferred Qualifications:
">- ">
- Experience using help desk software and remote support tools">
- Understanding of CRM systems">
- Patience when handling challenging cases">
Contact Information:
">Interested candidates can contact us through phone or email to discuss this opportunity further.
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