Product Manager
2 weeks ago
Potters Solutions Pvt Ltd is seeking a skilled Product Manager to lead the development of our food delivery platform. As a key member of our team, you will be responsible for creating and enhancing a seamless customer experience that drives engagement and satisfaction.
Key Responsibilities:- Product Vision and Strategy: Define and communicate the product vision and strategy for the food delivery experience, prioritizing initiatives that enhance customer satisfaction, retention, and growth.
- Customer Insights: Conduct market research, user interviews, and surveys to gather insights into customer preferences and behaviors, analyzing customer feedback and data to identify pain points and opportunities for improvement.
- Feature Development: Collaborate with design and engineering teams to develop and launch new features that improve the customer journey, including search and discovery, order customization, payment processing, and delivery tracking.
- User Experience (UX): Ensure a seamless and intuitive user experience by collaborating with UX/UI designers to create user-friendly interfaces and workflows, conducting usability testing to validate design decisions and gather feedback.
- Performance Metrics: Monitor and analyze key performance indicators (KPIs) related to customer engagement, satisfaction, and retention, using data-driven insights to iterate on product features and improve overall performance.
- Cross-Functional Collaboration: Work closely with marketing, sales, operations, and customer support teams to align product initiatives with business goals and ensure a cohesive customer experience.
- Customer Support & Feedback Loop: Establish and maintain channels for customer feedback and support, implementing processes to incorporate customer suggestions and address issues promptly.
- Market Trends & Competitor Analysis: Stay updated on industry trends, emerging technologies, and competitive landscape to identify opportunities for differentiation and innovation in the customer experience.
- Compliance & Security: Ensure that all customer-related features comply with data protection regulations and industry standards for privacy and security.
- Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field. MBA is a plus.
- Experience:
- 3-5 years of experience as a Product Manager, preferably in e-commerce, food delivery, or a customer-focused tech product.
- Proven track record of delivering customer-centric products and features that drive engagement and satisfaction.
- Skills:
- Strong understanding of product development processes and agile methodologies.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Experience with product management tools such as Jira, Confluence, and product analytics platforms.
- Experience in food and grocery delivery or similar industries.
- Familiarity with user experience (UX) research and design principles.
- Knowledge of customer engagement strategies and loyalty programs.
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