Senior IT Project Coordinator

2 weeks ago

Kozhikode, Kerala, India beBeeProject Full time ₹ 15,52,500 - ₹ 20,25,000

We are seeking a highly skilled and motivated Associate Project Manager to lead IT and Managed Services projects.

Key Responsibilities
  • Leading and managing the end-to-end lifecycle of IT and Managed Services projects
  • Driving SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement
  • Serving as the primary point of contact for Severity 1 & Severity 2 issues
  • Developing and maintaining 24/7 coverage rosters to ensure uninterrupted service availability
  • Overseeing the preparation, review, and approval of Root Cause Analysis (RCA) documents
  • Effectively managing and refining the project backlog
  • Anticipating risks proactively and establishing mitigation strategies
  • Maintaining a consistent reporting cadence to clients and internal leadership
  • Documenting and tracking all activities with high attention to detail
Required Skills and Qualifications
  • A strong foundation in Project Management concepts, including risk management, scope management, stakeholder management, change management, and decision logging.
  • Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
  • Expertise in Agile and Scrum methodologies with hands-on delivery experience is essential.
  • A high degree of ownership and accountability, driving deliverables with minimal supervision, is required.
What We Offer
  • A high degree of ownership and accountability, driving deliverables with minimal supervision, is required.
  • Strong proactive risk anticipation and mitigation capabilities are necessary.
  • Excellent client communication and relationship management skills with the ability to influence and lead conversations are also required.
About This Role

The ideal candidate will be highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth. The successful candidate will have a strong passion for project management, a collaborative approach, and a commitment to excellence in everything they do.

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