Senior Software Engineer

2 weeks ago

Vijayawada, Andhra Pradesh, India beBeeSoftware Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

This is a unique opportunity to make a significant impact in the field of AI and high-performance data storage innovation.

Key Responsibilities

You will be responsible for managing critical issues affecting enterprise and hyperscale environments as a senior software engineer.

  • Collaborate with cross-functional teams, including engineers, Product Management, and Field teams, to drive root cause resolutions and define architectural best practices.
  • Leverage AI tools and automation to reduce time-to-resolution and elevate the support experience for strategic customers.
Technical Expertise & Leadership

You will:

  • Owning complex customer case escalations, including deep root cause analysis and mitigation strategies.
  • Serve as a technical expert for Infinia, helping customers derive maximum value from the platform.
  • Develop tooling to enhance TTR, write code fixes and enhancements to improve Infinia's performance.
  • Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution.
Product Knowledge & Value Creation

You will:

  • Be an expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc.
  • Reproduce complex customer issues and propose product improvements and workarounds.
  • AUTHOR AND MAINTAIN DETAILED RUNBOOKS, PERFORMANCE TUNING GUIDES, AND RCA DOCUMENTATION.
  • Feed real-world problem insights back into the development cycle to improve reliability and diagnostics.
Customer Engagement & Business Enablement

You will:

  • Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success.
  • Translate technical issues into executive-ready summaries and business impact statements.
  • Participate in post-mortems and executive briefings for strategic accounts.
  • Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools.

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