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IT Infrastructure Specialist
2 weeks ago
We are seeking a skilled Desktop Support Engineer to maintain the functionality and reliability of our IT environments.
This is an opportunity to contribute to our engineering team, grow with us, and make your voice heard.
About this RoleThe successful candidate will play a vital role in:
- Administering Microsoft Intune for endpoint management and providing support for Azure Virtual Desktop (AVD) infrastructure.
- Managing incident and service request management process to ensure timely resolution of user issues and requests.
- Utilizing Nexthink for proactive monitoring, troubleshooting, and incident resolution.
- Handling grant application/drive/folder access requests and ensuring proper permissions are granted according to security policies.
- Administering user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
- Facilitating consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
- Managing access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
- Monitoring and responding to phishing email incidents, providing guidance and support to users as needed.
- Performing remote software installations and configurations to ensure users have access to required applications.
- Resetting passwords and unlocking user accounts as per established security protocols.
- Assisting with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
- Addressing Zscaler/network connectivity issues and providing resolution to ensure uninterrupted access to network resources.
- Providing support for external file sharing platforms such as ShareFile and Teams channels.
- Assisting users with unlocking Bitlocker screens and resolving related issues.
- Configuring and mapping network drives and printers for users as needed.
- Providing support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in desktop support or a similar role.
- Strong knowledge of Microsoft Windows operating systems and Office applications.
- Familiarity with Active Directory, Exchange, and other network administration tools.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and prioritize tasks effectively.
