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User Experience Specialist

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Job Title

Customer Support Specialist with strong problem-solving and communication skills required to provide exceptional user experiences through prompt and empathetic support.

Key Responsibilities:

  • Respond to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.

Requirements:

  • Bachelor's degree in any discipline (Business Administration or Communication preferred).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (Salesforce or ZOHO) preferred.
  • Willingness to work in flexible shifts as per business needs.