Technical Specialist

7 days ago

Alwar, Rajasthan, India beBeeOutlook Full time ₹ 21,400 - ₹ 3,24,000
Desktop Support Professional

The ideal candidate will provide top-notch technical assistance for desktops, laptops, and peripherals. This role involves troubleshooting, resolving issues related to Microsoft Outlook, including email configuration, sync problems, PST management, etc.

This Desktop Support Engineer will be responsible for installing, configuring, and maintaining Windows OS and basic software applications. They will utilize ticketing tools to log, track, and close IT support tickets as per Service Level Agreements (SLAs).

Key responsibilities include:

  • Troubleshoot and resolve Outlook-related issues such as email configuration, sync problems, and PST management
  • Install, configure, and maintain Windows OS and basic software applications
  • Use ticketing tools like ServiceNow, Remedy, or similar to log, track, and close IT support tickets
  • Perform system upgrades, patches, and hardware/software installations
  • Coordinate with other IT teams for escalations or network-related issues
  • Maintain asset records and ensure proper documentation of support tasks
  • Provide remote or onsite support to end-users across departments

This position requires strong hands-on experience with Outlook troubleshooting, proficiency in Windows OS configuration & installation, and working knowledge of ticketing tools. Additionally, the successful candidate will have a good understanding of hardware and network troubleshooting, excellent communication and interpersonal skills, and the ability to handle and prioritize multiple tasks.

Candidates should possess a graduation degree from any stream (B.A., B.Sc., B.Com., B.Tech, etc.) and at least 1.5 years of relevant desktop support experience. Immediate or short notice joiners are preferred.

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