Capacity Planning Lead for Global Solutions
1 week ago
The Sr. Program Manager, Workforce Management will play a critical role in reducing gaps between demand and supply for programs by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness. Key responsibilities include:
- Building WW short-term planning/WFM team framework
- Creating short-term execution plans for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
- Mitigating capacity risks by managing dependencies across multiple operating units
- Managing the analysis of daily, weekly, and monthly reporting of GSRCs performance via Key Performance Indicators
To succeed in this role, you will need:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Advanced MS Excel skills and SQL skills
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Strategic Capacity Planning Lead
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Capacity Planning Operations Lead
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Capacity Planning and Operations Lead
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