Global Network Operations Engineer
1 month ago
The primary objective of this role is to provide operational network engineering support and minimize Mean Time To Resolve (MTTR). As a member of the Experian Network Operations team, you will work closely with security, build, and operational teams to maintain a resilient and secure network infrastructure that adheres to stringent regulatory, governmental, and industry security control requirements.
Key Responsibilities- Provide direct front-line incident support and management, collaborating with internal and external customers, as well as vendors when necessary.
- Work in a 24/7 environment, monitoring network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, etc.) and on-premises environment.
- Document processes and issues using tools like Confluence, ServiceNow, and Visio/Lucid Charts.
- Collaborate with leadership and cross-functional teams to establish processes that reduce Mean Time To Identify (MTTI), Mean Time To Detect (MTTD), and Mean Time To Resolve (MTTR).
- Develop technical-level communications and build relationships to gain credibility and trust with internal and external customers.
- Maintain technical knowledge of network and cloud technologies.
- Manage certificate lifecycle with network load-balancers, security IPS/WAF/Proxy.
- Professional goals with a focus on continual growth through development plans and goals.
- 3-5 years of validated experience in managing network technologies in a large, globally diverse environment.
- Experience with ITIL incident, problem, and change management.
- Proven ability to exercise sound judgment in complex, high-pressure situations.
- Proven ability to utilize established processes and documentation.
- Problem-solving mentality using internal and/or external resources.
- Excellent verbal and written communication skills.
- Experience with network monitoring and diagnostic tools such as NNMi, ThousandEyes, Grafana, Dynatrace, and Extrahop.
- Proven expertise working with global telecommunications carriers.
- Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques.
- Experience with commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization.
- Experience working with Citrix Netscaler or F5 load balancers.
- Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRFs, Fortinet VDOMs, and virtual networking devices such as Cisco CSR 1000v.
Experian is a unique organization that values its employees. With 1800 people across India, Asia, Japan, and Australia, our culture, people, and environments are key differentiators. We focus on diversity and inclusion, work-life balance, development, innovation, collaboration, wellness, reward and recognition, and volunteering. We are an award-winning organization for our people-first practices.
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