Global Network Operations Engineer

1 month ago


Hyderabad, Telangana, India Experian Full time
Job Description

The primary objective of this role is to provide operational network engineering support and minimize Mean Time To Resolve (MTTR). As a member of the Experian Network Operations team, you will work closely with security, build, and operational teams to maintain a resilient and secure network infrastructure that adheres to stringent regulatory, governmental, and industry security control requirements.

Key Responsibilities
  • Provide direct front-line incident support and management, collaborating with internal and external customers, as well as vendors when necessary.
  • Work in a 24/7 environment, monitoring network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, etc.) and on-premises environment.
  • Document processes and issues using tools like Confluence, ServiceNow, and Visio/Lucid Charts.
  • Collaborate with leadership and cross-functional teams to establish processes that reduce Mean Time To Identify (MTTI), Mean Time To Detect (MTTD), and Mean Time To Resolve (MTTR).
  • Develop technical-level communications and build relationships to gain credibility and trust with internal and external customers.
  • Maintain technical knowledge of network and cloud technologies.
  • Manage certificate lifecycle with network load-balancers, security IPS/WAF/Proxy.
Qualifications
  • Professional goals with a focus on continual growth through development plans and goals.
  • 3-5 years of validated experience in managing network technologies in a large, globally diverse environment.
  • Experience with ITIL incident, problem, and change management.
  • Proven ability to exercise sound judgment in complex, high-pressure situations.
  • Proven ability to utilize established processes and documentation.
  • Problem-solving mentality using internal and/or external resources.
  • Excellent verbal and written communication skills.
  • Experience with network monitoring and diagnostic tools such as NNMi, ThousandEyes, Grafana, Dynatrace, and Extrahop.
  • Proven expertise working with global telecommunications carriers.
  • Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques.
  • Experience with commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization.
  • Experience working with Citrix Netscaler or F5 load balancers.
  • Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRFs, Fortinet VDOMs, and virtual networking devices such as Cisco CSR 1000v.
About Experian

Experian is a unique organization that values its employees. With 1800 people across India, Asia, Japan, and Australia, our culture, people, and environments are key differentiators. We focus on diversity and inclusion, work-life balance, development, innovation, collaboration, wellness, reward and recognition, and volunteering. We are an award-winning organization for our people-first practices.



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