Operations and Team Leadership Specialist
3 weeks ago
At Carestream Health India Pvt. Ltd., we are seeking an experienced Operations and Team Leadership Specialist to join our team. As a key member of our organization, you will play a crucial role in driving operational excellence and leading our team to achieve exceptional results.
We are looking for a highly skilled and motivated individual with a strong background in operations management, team leadership, and performance improvement. Your expertise will be instrumental in ensuring the efficient execution of our operational plans, fostering a culture of innovation and excellence, and driving continuous improvement.
Key Responsibilities:
- Analyze data and key performance indicators to assess the effectiveness of operational processes and make data-driven decisions to drive continuous improvement.
- Foster a culture of innovation and excellence within the customer service function, encouraging proactive problem-solving and initiative-taking.
- Lead action plans according to due dates, as defined in the Hoshin plan, and report progress to the BOC Director and WW BOC Leadership Team.
- Measure and review performance of Operations, taking corrective and preventive actions in case of misses and/or negative trends.
- Develop and implement strategies to achieve organizational goals and objectives, aligning with the company's mission and vision.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements to optimize efficiency and customer satisfaction.
- Identify opportunities to improve efficiencies and manage costs through continuous improvement activities and initiatives.
- Analyze daily reports and benchmarks for effectiveness, service excellence, and continuous improvement.
- Manage the budget of the department as defined in the Annual Operating Plan, establish corrective actions in case of overspend, and provide input to the annual budgeting process.
- Participate in corporate governance initiatives and audits as required.
- Provide leadership and guidance to team leaders and supervisors, ensuring effective execution of operational plans and initiatives.
- Monitor and evaluate the performance of team leaders and supervisors, providing feedback, coaching, and development opportunities as needed.
- Set clear and customer-focused expectations for the team to ensure goals are met.
- Provide leadership on root cause analysis and corrective actions related to operational issues.
- Communicate regularly with the BOC Leadership Team and employees, sharing performance and results of the operation.
- Provide leadership, coaching, and mentoring to subordinate managers through continual feedback, mentoring, and leadership development planning.
- Set direction for team leaders to provide coaching and staff development within the teams. Actively coach and develop all levels of staff as necessary.
- Ensure a collaborative and positive work environment within the team and with all contacts outside the team.
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