Operations and Team Leadership Specialist

3 weeks ago


Mumbai, Maharashtra, India Carestream Health India Pvt. Ltd. Full time
Operations and Team Leadership Specialist

At Carestream Health India Pvt. Ltd., we are seeking an experienced Operations and Team Leadership Specialist to join our team. As a key member of our organization, you will play a crucial role in driving operational excellence and leading our team to achieve exceptional results.

We are looking for a highly skilled and motivated individual with a strong background in operations management, team leadership, and performance improvement. Your expertise will be instrumental in ensuring the efficient execution of our operational plans, fostering a culture of innovation and excellence, and driving continuous improvement.

Key Responsibilities:

  • Analyze data and key performance indicators to assess the effectiveness of operational processes and make data-driven decisions to drive continuous improvement.
  • Foster a culture of innovation and excellence within the customer service function, encouraging proactive problem-solving and initiative-taking.
  • Lead action plans according to due dates, as defined in the Hoshin plan, and report progress to the BOC Director and WW BOC Leadership Team.
  • Measure and review performance of Operations, taking corrective and preventive actions in case of misses and/or negative trends.
  • Develop and implement strategies to achieve organizational goals and objectives, aligning with the company's mission and vision.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements to optimize efficiency and customer satisfaction.
  • Identify opportunities to improve efficiencies and manage costs through continuous improvement activities and initiatives.
  • Analyze daily reports and benchmarks for effectiveness, service excellence, and continuous improvement.
  • Manage the budget of the department as defined in the Annual Operating Plan, establish corrective actions in case of overspend, and provide input to the annual budgeting process.
  • Participate in corporate governance initiatives and audits as required.
  • Provide leadership and guidance to team leaders and supervisors, ensuring effective execution of operational plans and initiatives.
  • Monitor and evaluate the performance of team leaders and supervisors, providing feedback, coaching, and development opportunities as needed.
  • Set clear and customer-focused expectations for the team to ensure goals are met.
  • Provide leadership on root cause analysis and corrective actions related to operational issues.
  • Communicate regularly with the BOC Leadership Team and employees, sharing performance and results of the operation.
  • Provide leadership, coaching, and mentoring to subordinate managers through continual feedback, mentoring, and leadership development planning.
  • Set direction for team leaders to provide coaching and staff development within the teams. Actively coach and develop all levels of staff as necessary.
  • Ensure a collaborative and positive work environment within the team and with all contacts outside the team.


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