Implementation Support Manager | Data Solutions Expert

3 weeks ago


Chennai, Tamil Nadu, India myGwork Full time
Unlock a World of Opportunities with myGwork

We are seeking an experienced and enthusiastic Data Solutions Expert to join our team. This role offers a unique blend of technical expertise and management responsibilities, ensuring the stability, performance, and reliability of our Investment data platforms.

About the Role:
  • As a Support Manager, you will be responsible for troubleshooting first- and second-level technical issues, prioritizing issues, and providing immediate workarounds as needed.
  • You will analyze the root cause of all problems, either providing end-users with solutions, workarounds, or escalating issues to the third-level off-shore support team.
  • Verify, manage, track, and regularly communicate issue statuses between users and the support team.
Required Skills and Qualifications:

This role requires a strong foundation in IT Service Management, with a focus on hands-on application support experience in solutions built using Microsoft technology.

  • Able to write moderately complex SQL query statements for data analysis and profiling.
  • Hands-on experience and knowledge on how data interfaces and integrates between multiple systems such as sFTP, Blob, ETL artefacts, etc.
  • Experience working with enterprise BI tools like Tableau, Power BI.
Benefits:

At myGwork, we offer a dynamic work environment that values diversity and inclusion. As a member of our team, you can expect:

  • A collaborative culture where ideas are encouraged and respected.
  • Opportunities for professional growth and development.
  • A competitive salary, estimated at £60,000 - £80,000 per annum, depending on location and experience.
About us:

myGwork is a global platform for the LGBTQ+ business community, and as a part of WPP, we are committed to creating a world where everyone has the opportunity to thrive. Join us in shaping the future of our industry and building a brighter tomorrow.



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