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Technical Lead

4 weeks ago

Bengaluru, Karnataka, India Verint Full time

Job Summary:

We are seeking a highly skilled Technical Lead to join our team at Verint. As a Technical Lead, you will be responsible for leading a team of technical support specialists and providing technical guidance and support to customers and internal stakeholders.

Key Responsibilities:

  • Lead a team of technical support specialists and provide technical guidance and support to customers and internal stakeholders.
  • Develop and implement technical solutions to complex customer issues.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Provide regular updates to management on team performance and progress.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • Bachelor's degree in Computer Science, Electronics & Communications Engineering, or equivalent.
  • 10+ years of experience in IT, Product Support, or Technical Support.
  • A minimum of 2 years of experience leading a technical team.
  • Strong technical skills and knowledge of software applications and related technology infrastructure.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.