Senior Cloud Operations Engineer

1 month ago


Bengaluru, Karnataka, India Thomson Reuters Full time

About the Role:

As a Senior Cloud Operations Engineer at Thomson Reuters, you will play a critical role in shaping the company's global knowledge economy. Our technology drives global markets and helps professionals around the world make informed decisions. As a key member of our Service Management function, you will be responsible for transforming our organization into a truly global, data-driven entity, employing best-in-class tools and practices across all disciplines of Technology Operations.

About You:

We are seeking a highly experienced Senior Cloud Operations Engineer to join our team. The ideal candidate will have a minimum of 8+ years of hands-on experience in operating and supporting production-grade AWS cloud-based services and products. You will be responsible for providing operational support for our Platforms & products, acting as a subject matter expert for any operation & tech support inquiries, and participating in Major Incident processes.

Key Responsibilities:

  • Provide operational support for the Platforms & products, acting as a subject matter expert for any operation & tech support inquiries.
  • Participate in Major Incident processes, providing hands-on support investigating and troubleshooting the incident, to successful mitigation.
  • Act as the go-to person for any production issue, troubleshoot and escalate as needed, and monitor until successful resolution. Communicate status with the team and stakeholders.
  • Adept pan-TR operation principles to ensure consistency and efficiency.
  • Build and maintain observability, monitoring (based on telemetry data of metric, logs, traces, etc.) for all aspects of infrastructure, micro-services, product, and platform, and implement Alerting mechanism.
  • Take an active role in implementing Operation Readiness stories, communicate the progress to the project/scrum teams, and demo.
  • Implement non-functional requirements with focus on systems availability, scalability, performance, monitoring, alerting, and security (remediate infrastructure level vulnerabilities).
  • Keep up to date with emerging cloud technology trends, especially around Service Reliability engineering, DevOps, and Security.
  • Individuals must be proactive, self-motivated with the ability to prioritize multiple project tasks.
  • Able to provide on-call support and ready to work 24/7 operational shift.

About Thomson Reuters:

Thomson Reuters is a globally recognized and award-winning company with a reputation for equality, diversity, and inclusion. We offer a flexible hybrid working environment, comprehensive benefit plans, and a range of opportunities for personal and professional growth. Join our team and help shape the industries that move society forward.



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