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International Student Engagement Specialist
1 week ago
About Us:
Formee Holdings is a multinational organization with a prominent international presence, managing a portfolio of new and exciting brands within the education, tech, and retail spaces.
Job Summary:
We are seeking a highly motivated International Student Engagement Specialist to join our team. This role involves anticipating student needs, proactively responding to student requests and queries, and offering subject matter expertise.
Key Responsibilities:
- Manage all incoming student enquiries through website, social media platforms, and live chat.
- Support students' queries through case management by completing success and progress with relevant appointments.
- Provide accurate, timely, and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships, and advanced standing.
- Help and provide guidance with general support enquiries regarding student life, including finances, accommodation, public transport, culture, support networks (internal and external).
- Increase international student enrolment at Formee by recruiting international students from diverse regions.
- Undergo presentations in the local marketplace to further promote Formee.
- Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach.
- Identify and implement service and process improvements.
- Manage the internal CRM to input all the student leads and make necessary updates.
Requirements:
- Fluent in English.
- Post-secondary education or equivalent experience.
- Minimum 2 years of international student recruitment experience for secondary and/or post-secondary institutions.
- Exceptional communication verbal and written skills.
- Autonomous self-starter, with the ability to work independently within a team-based environment.
- Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy.
- Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity with our partner relationships.
- Experience working with educational consultants.
- Experience working with a CRM is preferred.
What Makes This Job Exciting:
- Traveling and networking opportunities.
- Close network and relationship management.
- An uncapped commission structure.
- Comprehensive and robust in-house training.
- Fast-track career progression.
- Diverse and global team.
- Exposure to top-notch AI technology integrated with our platform and CRM.