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International Student Engagement Specialist

1 week ago

Bengaluru, Karnataka, India Formee Holdings Full time

About Us:

Formee Holdings is a multinational organization with a prominent international presence, managing a portfolio of new and exciting brands within the education, tech, and retail spaces.

Job Summary:

We are seeking a highly motivated International Student Engagement Specialist to join our team. This role involves anticipating student needs, proactively responding to student requests and queries, and offering subject matter expertise.

Key Responsibilities:

  • Manage all incoming student enquiries through website, social media platforms, and live chat.
  • Support students' queries through case management by completing success and progress with relevant appointments.
  • Provide accurate, timely, and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships, and advanced standing.
  • Help and provide guidance with general support enquiries regarding student life, including finances, accommodation, public transport, culture, support networks (internal and external).
  • Increase international student enrolment at Formee by recruiting international students from diverse regions.
  • Undergo presentations in the local marketplace to further promote Formee.
  • Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach.
  • Identify and implement service and process improvements.
  • Manage the internal CRM to input all the student leads and make necessary updates.

Requirements:

  • Fluent in English.
  • Post-secondary education or equivalent experience.
  • Minimum 2 years of international student recruitment experience for secondary and/or post-secondary institutions.
  • Exceptional communication verbal and written skills.
  • Autonomous self-starter, with the ability to work independently within a team-based environment.
  • Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy.
  • Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity with our partner relationships.
  • Experience working with educational consultants.
  • Experience working with a CRM is preferred.

What Makes This Job Exciting:

  • Traveling and networking opportunities.
  • Close network and relationship management.
  • An uncapped commission structure.
  • Comprehensive and robust in-house training.
  • Fast-track career progression.
  • Diverse and global team.
  • Exposure to top-notch AI technology integrated with our platform and CRM.