Back Office Process Excellence Lead

2 weeks ago

Pune, Maharashtra, India beBeeQuality Full time ₹ 2,00,000 - ₹ 6,00,000

We are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the quality of processes and outputs within the organization.

Key responsibilities include:

  1. Monitoring and auditing back office processes to assess information processed correctly and adherence to processes and compliance requirements;
  2. Collaborating with training and operations teams to identify performance gaps and recommend improvement initiatives;
  3. Tracking and reporting on quality trends and key performance indicators (KPIs) regularly;
  4. Identifying trends, gaps (RCAs), and areas of improvement in back-office operations on client processes;
  5. Ensuring compliance with regulatory and industry standards, including data protection and customer privacy;
  6. Analyzing data to identify patterns and recommend process improvements to enhance overall service quality;
  7. Reporting interactions that do not comply with company policies, regulatory requirements, and industry standards;
  8. Updating and maintaining QA documentation, including evaluation forms and quality checklists/SOPs;

The ideal candidate will have:

  • A Bachelor's degree in business, communication or a related field;
  • Experience in US Retirement management specialized in Defined Contributions/401k plans, money out profile, and QA role experience preferred;
  • Basic understanding of IRS, ERISA, DOL guidelines to Defined Contributions/401k plans;
  • Strong analytical skills with a focus on data-driven decision-making;
  • Attention to detail and the ability to manage multiple tasks effectively;
  • Problem-solving skills and a proactive approach to identifying and resolving issues;
  • Customer/participant-focused mindset with a commitment to enhancing service delivery;
  • Proficiency in QA methods and tools, with the ability to quickly learn new systems;
  • Ability to work independently and as part of a team;
  • Strong organizational skills with a focus on accuracy and efficiency.

We offer a range of benefits, including:

  • A dynamic work environment that values respect and integrity;
  • Opportunities for professional growth and development;
  • A collaborative and supportive team culture;
  • A competitive salary and benefits package;
  • Recognition and rewards for outstanding performance.

At our organization, we are committed to creating a positive and inclusive work environment. We welcome applications from diverse candidates who share our values and are passionate about delivering high-quality results.

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