Strategic Solutions Architect

11 hours ago

Gurgaon, Haryana, India beBeeSolution Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Overview

We are seeking a highly skilled Sr. Specialty Solutions Engineer to play a key role in driving customer success and supporting a national sales team.

This individual will leverage their expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs.

The ideal candidate will possess technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience.

">Technical Expertise
  • Cisco Collaboration Stack: In-depth knowledge of Cisco Unified Communications Manager (CUCM), Cisco Webex, licensing, and BOM creation via CCW.
  • Cisco Contact Center Solutions: In-depth knowledge of Cisco Contact Center Express (CCX) and Webex Contact Center.
  • Microsoft Teams Phone: In-depth knowledge of Teams Phone migrations, licensing expertise, and SIP/PSTN design.
  • Voice Systems: Mid-level knowledge of design and implementation of enterprise voice systems, SIP/PSTN design, and enterprise voice migrations.

Additional Skills: Mid-level knowledge of UCaaS providers (Zoom Phone, 8x8), CCaaS providers (Five9, Genesys, 8x8), E911 providers, network, security, and infrastructure technologies, Audio Visual (AV) systems, AudioCodes SBC, and Poly.

">Business Requirements
  • Customer Management: Ability to manage and negotiate with customers and partners.
  • Business Development: Drive business development within the customer base.
  • Customer Success: Deliver customer success through a white-glove experience.
  • Team Support: Support a national sales team with technical expertise.
  • Communication: Create customer-facing diagrams and deliver PowerPoint presentations.
">Requirements
  • Self-starter who thrives in a collaborative team environment.
  • Expertise in BOM and SOW creation.
  • Salesforce proficiency.
  • Capacity to work through long sales cycles, maintaining a customer-centric approach.

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