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Astrology App User Advocate

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeSupport Full time ₹ 7,50,000 - ₹ 12,50,000
Customer Support Specialist

The Customer Support Specialist will be the primary point of contact for users, providing exceptional support and resolving issues in a timely manner.

  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
Requirements
  1. Bachelor's degree in any discipline (Business Administration or Communication preferred).
  2. 1-3 years' experience in customer support/executive roles (app or tech industry preferred).
  3. Excellent verbal and written communication skills in multiple languages.
  4. Strong problem-solving, multitasking, and conflict-resolution abilities.
  5. Empathetic, patient, customer-first mindset.
  6. Familiarity with CRM tools is an advantage.
  7. Willingness to work flexible shifts as per business needs.