Lead Quality Excellence

2 days ago


Amrāvati, Maharashtra, India beBeeQuality Full time ₹ 18,00,000 - ₹ 20,00,000

Elevate Customer Experience

Job Description

We are seeking a meticulous quality professional to lead excellence in customer-facing interactions.

  • Develop and maintain a call quality monitoring framework for teams.
  • Conduct regular call audits, score performance against service level agreements, and deliver actionable feedback to team leads.
  • Design and update standard operating procedures that align with regulatory guidelines and best practices.
  • Create training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and operations to optimize workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Collaborate with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Business or Healthcare.
  • 10-15 years of experience in quality management roles.


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