Customer Service Representative

4 days ago


Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is a leading human resources consultancy firm specializing in job placements for individuals. Our mission is to help candidates achieve their full potential and connect them with suitable career opportunities.

We have a team of professionals dedicated to providing top-notch HR solutions since our inception. For more information about us, visit our website at http://gamuthrsolutions.com/.

Job Description

We are seeking an experienced Customer Support representative to join our team based in Hyderabad, Telangana, India. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients. This is a full-time position that requires strong communication skills and the ability to work independently and as part of a team.

Qualifications and Skills

  • A minimum of 1 to 3 years of experience in a similar customer support role
  • Excellent verbal and written communication skills
  • Strong problem-solving skills with attention to detail
  • Ability to multitask and prioritize work effectively
  • Proficiency in using customer support software or CRM systems
  • Able to work in a fast-paced environment and adapt to changing situations
  • Positive attitude and dedication to customer satisfaction

Roles and Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage customer accounts and maintain accurate records
  • Provide product information and answer customer questions
  • Evaluate complex issues and escalate them to the appropriate departments for further investigation and resolution
  • Collaborate with cross-functional teams to ensure customer satisfaction
  • Identify areas for improvement and suggest process enhancements to enhance the customer experience
  • Stay up-to-date with product knowledge and stay informed about new features and updates

The estimated salary range for this position is ₹450,000 - ₹750,000 per annum, depending on experience and qualifications. If you are a motivated and results-driven individual looking for a challenging role in customer support, please apply for this exciting opportunity with Gamut HR Solutions.



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