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Chief Billing Operations Officer

1 week ago

Bengaluru, Karnataka, India New Relic Full time

**Job Overview**

New Relic is seeking a highly skilled Billing Senior Manager to lead our billing operations. This individual will oversee the entire billing cycle, from invoicing to payment processing, ensuring accuracy, timeliness, and compliance with all relevant regulations.

The ideal candidate will have extensive experience in billing management, with a proven track record of success in leading high-performing teams and driving process improvements. They will possess excellent leadership, communication, and analytical skills, with the ability to analyze data, identify trends, and develop actionable insights to optimize billing operations.

Key Responsibilities:

  • Lead and manage a team of billing specialists, providing guidance, support, and mentorship to ensure high performance, productivity, and professional development.
  • Set clear objectives, establish performance metrics, and conduct regular performance evaluations to drive continuous improvement.
  • Develop and implement efficient billing processes, workflows, and procedures to enhance accuracy, timeliness, and efficiency in the billing cycle.
  • Identify opportunities for automation, system enhancements, and process improvements to streamline billing operations and reduce manual effort.
  • Oversee billing software or systems, ensuring proper configuration, maintenance, and optimization to support accurate and efficient billing processes.
  • Serve as a point of contact for billing inquiries and escalations from customers or clients, resolving issues promptly and maintaining positive customer relationships.

Requirements:

  • Bachelor's Degree in Accounting or Business Administration.
  • Minimum 10 years of experience in billing management roles, with a proven track record of success in leading billing teams and driving process improvements.
  • In-depth knowledge of billing principles, practices, and regulations, with a strong understanding of compliance requirements (e.g., Sarbanes-Oxley, GDPR).
  • Proficiency in using billing software, accounting systems, and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.