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Operations Optimization Specialist

1 month ago


Delhi, Delhi, India sploot Full time
Sploot: Unlocking Operational Excellence

We are seeking an ambitious Operations Optimization Specialist to join our dynamic team at Sploot. As a key member, you will play a pivotal role in streamlining and enhancing our service delivery operations, ensuring seamless customer experiences and maintaining the highest quality standards.

About the Role:

This is a full-time, 3-6 month position with a competitive stipend.

  • Onboarding and Retention of Service Providers

Develop strategies to effectively onboard service providers in key hubs, ensure timely communication with customers, and optimize resource allocation to minimize request loss.

Fulfillment Rate Optimization

Analyze bottlenecks, work closely with operations and support teams to increase fulfillment percentages, and track unfulfilled requests to implement preventative measures.

Service Quality and Customer Ratings

Maintain consistency and quality by enforcing established SOPs, conduct regular checks and feedback sessions with service providers, and address negative customer feedback promptly.

Requirements:

Pursuing or completed a degree in Operations, Business Management, or a related field is required. Strong problem-solving and organizational skills, excellent communication and interpersonal abilities, data-driven mindset, and proficiency in Excel/Google Sheets are essential. Knowledge of analytics tools and passion for operational excellence are a plus.

Benefits:

Gain hands-on experience in managing operations in a fast-paced startup environment, work closely with a dynamic team, and make a tangible impact on redefining pet care services.

Estimated Salary: ₹50,000 - ₹80,000 per month (dependent on qualifications and experience).