Global Supply Chain Innovator
2 weeks ago
At myGwork, we're seeking a visionary leader to drive the growth of our Amazon Warehousing and Distribution (AWD) business through innovative solutions for sellers worldwide.
About the RoleWe are looking for a data-driven, customer-obsessed Sr. Manager to lead the AWD Seller Success team. This role will be responsible for designing and implementing programmatic and analytical infrastructure for measuring and reporting on the quality of the seller experience.
Key Responsibilities:- Selling Partner-Focus: Develop a thorough understanding of Selling Partner needs and pain points, both existing and potential.
- Manage operational and SX metrics: Ensure seller satisfaction and that existing Service Level Agreement measures are met; Be fully accountable results of the seller success teams.
- Stakeholder management: Build relationships with internal and partner team stakeholders to understand and evaluate business priorities.
- Team leadership: Lead and develop a large team of people managers to drive Seller Experience (SX) initiatives and leadership goals.
To succeed in this role, you'll need:
- 8+ years of working cross-functionally with tech and non-tech teams experience
- 8+ years of program or project management experience
- 5+ years of team management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Strong business acumen, as well as communication and negotiation skills
myGwork is an inclusive employer and a member of the LGBTQ+ business community. We offer a dynamic work environment where diversity and inclusion thrive.
What We OfferAs a Global Supply Chain Innovator - Sr Manager, Seller Success at myGwork, you can expect:
- An estimated salary of $120,000 - $150,000 per year, depending on location and experience
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- The opportunity to work with a diverse team of professionals who share your passion for innovation and customer satisfaction
Please note that the salary range is an estimate and may vary based on various factors, including location and experience.
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