
Enterprise System Support Professional
1 day ago
We are seeking a skilled and proactive system support engineer with hands-on experience in supporting enterprise business applications, including Jira, GitHub, Jenkins, Tableau, JBoss, MicroStrategy, or similar platforms.
Key Requirements:
- Strong administration expertise across Windows, Linux environments, and Cloud services.
- Proficiency in shell scripting and automation tools like Ansible, Puppet, and Chef.
- Expertise in middleware technologies, application/web servers, and automation job management using Control-M, SaltStack, and Rundeck.
- Working knowledge of database management, firewalls, load balancers, network components, and cybersecurity best practices.
- Strong analytical, problem-solving, and communication skills with a focus on SLA adherence, system stability, and scalability.
Responsibilities:
- Provide incident and problem management support, ensuring SLA compliance and resolving complex technical issues.
- Proactively monitor systems and applications to identify and resolve potential issues before they impact the organization.
- Collaborate with cross-functional teams to improve IT operations, service reliability, and customer satisfaction.
- Design, maintain, and enhance automation solutions using industry-leading tools and technologies.
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