Chief Innovation Officer

**Job Title: Chief Innovation Officer**

At the forefront of matchmaking and wedding services, we are seeking a visionary leader to drive our AI/ML strategy and revolutionize our platforms.

This pivotal role will spearhead innovation across personalized recommendations, fraud prevention, and customer engagement using data science to redefine how people find love. If you are passionate about leveraging cutting-edge technologies to create meaningful impact and thrive in a fast-paced environment, this is the perfect opportunity for you.

**Responsibilities:**

• Define and execute the AI/ML roadmap that powers personalized matchmaking, fraud detection, and real-time decision-making models to enhance user experiences.
• Champion the integration of AI and LLMs to drive developer productivity, automated testing, and code quality.
• Leverage recommendation engines to personalize matchmaking, content discovery, and enhance overall CX/RX.
• Deploy LLM-based solutions to elevate customer support, retention journeys, and contextual engagement.
• Advanced Analytics for Business Growth: Lead the analytics initiatives that drive revenue growth, optimize conversion rates, and improve engagement by turning data into actionable insights.
• Team Leadership & Innovation: Build, inspire, and lead a world-class data science team, fostering a culture of continuous learning and collaboration. Ensure timely execution of high-impact AI/ML projects.
• Cross-functional Collaboration: Partner closely with Product, Engineering, Marketing, and Leadership teams to align AI/ML innovations with business objectives, enhancing both product development and user satisfaction.
• Drive Operational Excellence: Implement best practices in data science, ensuring operational efficiency and scaling AI solutions that directly impact the business KPIs.
• Strategic Partnerships: Establish and maintain partnerships with top academic institutions and tech companies to stay at the forefront of AI/ML innovations.

**Required Skills & Qualifications:**

• AI/ML/LLM Experience: Langchain, GPT APIs, Retrieval-Augmented Generation (RAG), Recommendation Systems, AutoML.
• Data & Intelligence: Real-time analytics, data pipelines, customer journey insights, churn prediction models.
• Experience in Python, R, or any other programming language for data science.
• Strong strategic, creative, and analytical skills to develop and scale plans, strategies, and tactics for a business model.
• Develop and mentor a high-performing AI/ML team.
• Strategic Orientation.
• Cross Functional Collaboration.
• Business and Financial Acumen.
• Analytical thinking & Problem Solving.

**About Our Company:**

We are a Great Place to Work Certified company, listed on the BSE and NSE, specializing in matchmaking and wedding services. Our flagship brand is the largest and most trusted matrimony brand spanning customers across various economic strata.

**Our Key Offerings Include:**

• Matchmaking Services:
• BharatMatrimony and 200+ matrimony brands segmented on religion, languages, communities, and occupation.
• Jodii: An exclusive matchmaking app for non-degree holders in 9 Indian languages.
• Assisted Service and EliteMatrimony: Personalized services for the HNI, NRI and Premium segment of customers.
• Wedding Services:
• Wedding Bazaar: Largest wedding services provider.
• Mandap.com: Largest online wedding venues platform.
• MakeMyWedding: Personalized & curated wedding planning services.

**New Initiatives & Verticals:**

• Astro Free Chat: Exclusive astrology consultation app.
• ManyJobs: Employment platform targeting grey collar workforce.
• Luv.com: Next-generation serious relationship app.

**International Presence:**

We have successfully expanded into international markets, with UAE operations thriving for 4+ years and Bangladesh operations commencing in 2021. With a mission to dominate the $55 billion wedding services industry.