Vi Store Leader

17 hours ago

Asansol, West Bengal, India beBeeRetail Full time ₹ 1,20,00,000 - ₹ 1,90,00,000
Job Description

We are seeking a seasoned Retail Operations Manager to lead our Vi Stores and drive business growth.

Key responsibilities include increasing footfall, conversion-to-customers and sales, as well as enhancing customer experience across all VIL retail outlets.

The successful candidate will have strong leadership and people management skills, with a proven track record in retail operations and customer relationship management.

Key Responsibilities
  • Achieve sales targets for all products (Post-paid - red, family etc. /Mifi, Premium nos., and other offerings that may be introduced from time to time)
  • Facilitate roll-out/Relocation of Vi Stores
  • Manage the efficacy of GMB(Google my biz) for end to end implementation, cross pollination, any kind of Non-compliance/non-adherence in your area
  • Ensure and monitor quality of acquisition through the retail channel
  • Achieve revenue targets at Vi Stores
  • Set up governance and follow up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineering
  • Take full ownership of complaints accrued from Vi stores as part of escalation management
  • Oversee Store Manager in key operating costs - store operating cost, people cost etc.
  • Manage churn and achieve customer satisfaction for walk-in customers at Vi Stores
  • Work with Marketing Team to recommend marketing, branding and promotion activities to increase footfalls
  • Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

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