Digital Operations Specialist

2 days ago

Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 18,00,000 - ₹ 25,00,000
Monitoring and Support Expert

We are enhancing our digital operations through innovative solutions.

Job Overview

The Monitoring and Support Expert will be responsible for developing and monitoring various dashboards to detect issues related to application, infrastructure, and potential security incidents. They will provide primary operational support for multiple large, distributed software applications and employ deep troubleshooting skills to improve availability, performance, and security.

  • Develop and monitor various dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security of services.
  • Perform in-depth postmortem analysis on production incidents to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for monitoring the platform, define key metrics and service level indicators, and ensure relevant metric data is collected to create actionable alerts for the responsible teams.
Requirements
  • 4-year degree in computer science, Information Technology, or a related field.
  • Minimum 5 years of experience as a production support role supporting large-scale SAAS Production B2C or B2B Cloud Platforms.
  • Good understanding of applications developed using Java, TypeScript, Python.
  • Hands-on problem-solving and troubleshooting.
  • Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes, and Helm.
  • Functional knowledge of Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh, and Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.

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