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Chief Customer Experience Officer

4 weeks ago


India The Sleep Company Full time

About The Sleep Company:

Established in 2019, our organization is the brainchild of a husband-wife duo, driven by a passion for innovation. Our company is the result of years of meticulous research by Dr. Tripathi, an expert in sleep and material science. As India's leading comfort innovation company and the creator of the revolutionary patented SmartGRID mattress, we aim to offer customers the best sleeping experience with SmartGRID technology.

We envision ourselves as the leading brand in comfort technology, revolutionizing the way people sleep & sit. Through extensive research, we have developed Patented Technology that has been positively impacting lives for three years.

We take comfort very seriously, striving to improve sleep quality for people and give them a peaceful sleep experience every night, which they truly deserve.

Role: Chief Customer Experience Officer / Customer Relationship Executive

Location: Mumbai

Roles and Responsibilities:

  • Delivering exceptional service to ensure high levels of customer satisfaction.
  • Responding to customer complaints and concerns in a professional manner.
  • To help the Customer enthusiastically in the process of locating the merchandise and suitably recommending products as per his needs and profile.
  • To describe the features of the product and its utility, energetically and thus help the Customer to make a buying decision and also suggest add-on products.
  • Creating business strategies to attract new customers, expand store traffic, enhance profitability and meet targets.
  • Other responsibilities like maintaining day-to-day store operations, daily reports and budgets.

Specific skills and experience required:

  • Should be presentable, have excellent communication skills, confidence and convincing ability.
  • Verbal communication in local language is a must.
  • Experience in retail sales is a must.
  • For Chief Customer Experience Officer - experience as a store manager is a must.

Qualifications Required:

  • For CRE: Minimum qualification - 10+2 required.
  • For Chief Customer Experience Officer: Minimum qualification - Graduation/Diploma required.

The estimated salary for this role is ₹450,000 - ₹550,000 per annum, considering the location and job requirements.