IT Infrastructure Support Specialist

7 days ago


Shimoga, Karnataka, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Job Summary:

We are seeking an experienced and skilled IT professional to join our team as a Desktop Support Engineer. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

The successful candidate will be responsible for installing, configuring, and maintaining Windows and macOS operating systems. They will also troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.

In addition, the selected candidate will provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. They will also manage user accounts, groups, and permissions using Active Directory.

The role requires strong troubleshooting and problem-solving abilities, with a basic understanding of Firewalls and Layer 2 Switches. Familiarity with ITSM tools for ticket management is also desirable.

Key Responsibilities:

  • Install, configure, and maintain Windows and macOS operating systems
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals
  • Provide day-to-day support for Microsoft 365 applications
  • Manage user accounts, groups, and permissions using Active Directory
  • Assist with system upgrades, data migrations, and routine backups
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls
  • Monitor and maintain network performance
  • Respond to IT support tickets, ensuring timely and effective resolution


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