
Operations Team Member
3 days ago
At our organization, we aim to develop mobile and web apps that cater to the devotional and spiritual needs of users worldwide.
Our mission is to enrich individuals' spiritual lives through innovative technology, offering seamless access to sacred pilgrimages & rituals, divine teachings, and a vibrant community.
The role of a Sales Operations Intern is crucial in ensuring a smooth post-booking experience for our users. As the primary point of contact (POC), you will guide customers through the journey with timely updates, support, and follow-ups.
Main Responsibilities:
- Connect with users after booking to confirm details and guide them through the next steps.
- Share and update the yatra itinerary and assist with any changes or clarifications.
- Help customers redeem coupons or discounts and resolve related queries.
- Serve as the single POC for customers, ensuring a smooth experience throughout their journey.
- Collect post-travel feedback to improve future yatras.
- Coordinate with internal teams to ensure timely communication and service delivery.
Requirements:
- Strong communication skills in Hindi and English.
- Empathetic, user-first approach with a problem-solving attitude.
- Basic knowledge of tools like Google Sheets and WhatsApp.
What You'll Gain:
- First-hand exposure to operations in spiritual travel.
- Experience in customer engagement and service workflows.
- Opportunity to contribute to a purpose-driven product impacting lives meaningfully.
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