Technical Service Specialist
2 weeks ago
Job Description
The role of a Technical Service Support Executive involves providing technical assistance and ensuring efficient repair operations in a mobile and laptop service center. This position requires a blend of technical knowledge and customer support skills.
Key Responsibilities:
- Technical Support: Diagnose and troubleshoot issues, identify and resolve technical problems related to mobile phones, laptops, and other electronic devices.
- Coordination with Repair Team: Collaborate with technicians and engineers to ensure repairs are carried out efficiently and according to quality standards.
- Technical Advice and Communication: Offer technical recommendations to customers regarding device usage, troubleshooting minor issues, and explaining repair processes and warranties.
- Documentation and Reporting: Maintain detailed service records and generate reports on service center performance.
- Quality Assurance and Compliance: Ensure repairs and servicing meet established quality standards and comply with industry benchmarks.
- Spare Parts and Inventory Management: Coordinate with inventory teams or vendors to ensure availability of necessary spare parts for repairs.
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