UX Design Lead
4 weeks ago
Job Title: UX Design Lead
Job Summary:
We are seeking a highly skilled UX Design Lead to join our team at Virtusa. The ideal candidate will have a strong background in UX design, with a focus on user research, design systems, and collaboration with cross-functional teams.
Responsibilities:
- Lead user research studies, including user interviews, co-creation, journey mapping, usability testing, and surveys.
- Design and execute research studies that follow research best practices and methodologies.
- Present and communicate research results and recommendations to stakeholder teams and the larger organization.
- Collaborate and share research findings and insights across the organization.
- Provide guidance and rigor around research methodologies and best practices.
- Define relevant metrics for benchmarking and measurement of journeys.
- Integrate research insights with quantitative data to inform deep understanding of client journeys and data-driven prioritization.
- Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit.
- Understand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impact.
- Mentor user researchers and designers doing research to grow and scale research capabilities.
- Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems.
- Apply a positive and constructive attitude to all feedback.
- Work closely with UX designers to ensure they have all the details they need to generate detailed UX designs.
- Keep up to date with the latest UX practices, innovations, and tools.
- Help to support new UX starters in the team.
- Participate in the wider UX community of practice.
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