UX Design Lead

3 weeks ago

Pune, Maharashtra, India Virtusa Full time

Job Title: UX Design Lead

Job Summary:

We are seeking a highly skilled UX Design Lead to join our team at Virtusa. The ideal candidate will have a strong background in UX design, with a focus on user research, design systems, and collaboration with cross-functional teams.

Responsibilities:

  • Lead user research studies, including user interviews, co-creation, journey mapping, usability testing, and surveys.
  • Design and execute research studies that follow research best practices and methodologies.
  • Present and communicate research results and recommendations to stakeholder teams and the larger organization.
  • Collaborate and share research findings and insights across the organization.
  • Provide guidance and rigor around research methodologies and best practices.
  • Define relevant metrics for benchmarking and measurement of journeys.
  • Integrate research insights with quantitative data to inform deep understanding of client journeys and data-driven prioritization.
  • Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit.
  • Understand existing and planned Citi infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impact.
  • Mentor user researchers and designers doing research to grow and scale research capabilities.
  • Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems.
  • Apply a positive and constructive attitude to all feedback.
  • Work closely with UX designers to ensure they have all the details they need to generate detailed UX designs.
  • Keep up to date with the latest UX practices, innovations, and tools.
  • Help to support new UX starters in the team.
  • Participate in the wider UX community of practice.

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