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Senior Business Operations Manager
2 weeks ago
**Job Overview:**
We are seeking an experienced Senior Business Operations Manager to join our EXL IT service management team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our business.
**Key Responsibilities:**
- Downloading daily bank statements and reconciling discrepancies.
- Cash application, including manual and auto lockbox processing.
- Handling customer inquiries and requests in a timely and professional manner.
- Managing mass settlements, netting off contra entries, and writing off small balances.
- Processing related daily reports and providing insights for business decisions.
- Issuing credit memos and debit memos to customers as necessary.
- Preparing and sending Statements of Account (SOA) on a weekly basis.
- Assisting with month-end close procedures and ensuring accurate financial reporting.
**Requirements and Qualifications:**
- Excellent communication and organizational skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to work independently and as part of a team.
**Benefits and Perks:**
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- A competitive salary and benefits package.