
Customer Service Operations Leader
4 days ago
Lead Customer Service Team
This is an exciting opportunity to lead a team of customer service representatives.
As a Team Lead, you will be responsible for motivating and guiding your team to deliver exceptional customer experiences.
You will also monitor performance metrics, conduct call quality checks, and provide coaching to ensure that your team meets its KPIs.
In addition, you will manage day-to-day operations, handle escalations, and prepare performance reports to drive process improvements.
If you have a passion for leadership, excellent communication and problem-solving skills, and the ability to thrive in a fast-paced environment, we encourage you to apply for this role.
- Key Responsibilities:
- Lead and motivate a team of customer service representatives.
- Monitor performance metrics and ensure KPIs are met.
- Conduct regular call quality checks and provide coaching.
- Manage day-to-day operations and handle escalations.
- Prepare performance reports and drive process improvements.
Requirements:
- Graduate with 5+ years of BPO/contact center experience.
- Proven experience as a Team Lead in international voice processes.
- Strong people management, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, high-performance environment.
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