Deputy Manager
4 days ago
**Job Summary**
Max Life Insurance is seeking an experienced Deputy Manager - ECS Process Expert to join our team. In this role, you will be responsible for handling the ECS registration and transaction process, ensuring timely and accurate completion of tasks.
**Responsibilities:**
- ECS Registration and Transaction Process: You will be responsible for handling the ECS registration and transaction process, including sending ECS mandates for registration and performing reconciliation to clear all pendency.
- Query Resolution: You will resolve queries in a timely and effective manner, providing solutions that meet customer satisfaction.
- Data Analysis: You will assist in root cause analysis of complaints received, operationalize new ECS requirements, and audit compliance.
- Project Management: You will initiate new projects/processes to improve performance, identify process initiatives towards positive impact, and coordinate with IT/MIS preparation.
**Requirements:**
- Education: Bachelor Degree/PG
- Computer Course: From a reputed institute
**Desired Qualifications & Experience:
- Technical Skills: System savvy with high expertise in MS Excel and MS Access (preferable)
- Knowledge/Skills/Abilities: Customer-centricity, servicing attitude, teamwork, interpersonal skills, good communication skills
**Estimated Salary Range:** ₹800,000 - ₹1,200,000 per annum (dependent on location and experience)
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