Exceptional Customer Service Representative

5 days ago

Mumbai, Maharashtra, India beBeeSupport Full time
Customer Support Specialist

We are seeking a skilled and customer-focused Customer Support Specialist to join our team.

Job Summary:

The ideal candidate will have excellent communication skills, a technical mindset, and be passionate about delivering exceptional support to customers across different platforms.

Key Responsibilities:

  • Provide timely and professional support to customers via email, phone, or chat
  • Resolve queries and complaints with a solution-oriented approach
  • Collaborate with internal teams to ensure smooth resolution of technical or service-related issues
  • Maintain a high level of product knowledge to effectively assist customers
  • Track, document, and follow up on customer interactions using internal tools
  • Ensure service quality and customer satisfaction standards are consistently met
  • Work flexible hours including weekends and holidays if needed
  • Evaluate and escalate unresolved issues to appropriate internal teams when necessary

Requirements:

  • Excellent communication and interpersonal skills
  • A technical mindset and problem-solving abilities
  • Strong product knowledge and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility to work varied shifts, including weekends and holidays

Benefits:

  • Opportunity to work with a dynamic team
  • Competitive compensation package
  • Professional development and growth opportunities
  • Flexible work arrangements

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