Customer Experience Strategist

3 days ago


Delhi, Delhi, India Quality Council of India(QCI) Full time

About the Role

This part-time role involves supporting projects focused on airport operations, regulatory compliance, and service quality enhancement. As a Technical Expert – Aviation and Customer Service, you will work closely with airports, regulatory bodies, private aviation stakeholders, and government agencies to drive the implementation of quality assurance frameworks, service standardization, and operational efficiency initiatives in the aviation sector.

Key Responsibilities:

  1. Lead and manage consulting projects, ensuring quality control, adherence to timelines, and solution implementation aligned with client objectives.
  2. Drive execution strategies that enhance efficiency, scalability, and impact.
  3. Cross-functional collaboration and strategic planning.
  4. Government and industry engagement.
  5. Process optimization and best practices documentation.
  6. Reporting and high-impact communication.
  7. Business development and strategic outreach.

Attributes:

  • Strong interpersonal and communication skills, with the ability to influence and negotiate at senior levels.
  • Analytical mindset with the ability to provide actionable insights.
  • Critical thinking to assess strategies, improve processes, and enhance project execution.
  • High level of integrity and discretion in handling sensitive matters.
  • Ability to manage multiple projects, coordinate with stakeholders, and ensure timely delivery.


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