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Customer Service Ambassador

1 week ago

Bengaluru, Karnataka, India Eminence Human Resource Solutions Full time
Job Description

Eminence Human Resource Solutions is seeking a dedicated Customer Service Ambassador to join our dynamic team. As the primary point of contact for client inquiries and issues, you will be responsible for managing customer accounts and ensuring high levels of satisfaction.

The ideal candidate will have excellent communication skills, both verbal and written, in English and Hindi, as well as proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint). Strong analytical skills will also be essential in identifying customer needs and working to fulfill them.

Key Responsibilities:
- Manage customer accounts and serve as the primary point of contact for client inquiries and issues.
- Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
- Identify customer needs and work to fulfill them, providing exceptional service at all times.
- Collaborate with internal teams to resolve customer concerns in a timely manner.
- Prepare reports on customer interactions and feedback to share with management.

Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-4 years of experience in customer service or customer relationship management.
- Strong communication skills, both verbal and written, in English and Hindi.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to analyze customer data and identify trends to improve service delivery.

About Eminence Human Resource Solutions:
Eminence Human Resource Solutions is a reputable organization committed to providing exceptional service to our clients. We believe that building strong relationships with our customers is crucial to our success and are looking for a skilled Customer Service Ambassador to join our team.