Strategic Business Intelligence Leader

2 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 22,00,000
Job Title

We are seeking a strategic and hands-on leader to lead customer and business analytics initiatives.

This role will be at the heart of data-driven decision-making — shaping strategies, customer engagement, loyalty measurement, and advanced analytics adoption.

The successful candidate will partner with cross-functional teams, lead an analytics team, and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.

This is an exciting opportunity for someone who wants to shape retention, loyalty, and engagement strategy with data at the core. The candidate will lead high-visibility projects that directly impact growth and revenue in a culture that values innovation, ownership, and data-driven decision-making.

Key Responsibilities:

  • Develop business insights in areas such as promotion effectiveness, elasticity, and customer engagement.
  • Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
  • Prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
  • Mentor a team of analysts, guiding them in methodology, prioritization, and problem-solving.
  • Explore AI/ML tools to improve customer segmentation, churn prediction, and self-serve analytics.
  • Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.
  • Communicate insights to leadership and cross-functional teams effectively.

Requirements:

  • 6+ years of experience in business insights, analytics, or customer intelligence.
  • A strong track record in building customer metrics (e.g., retention, repeat, churn, CLTV).
  • Hands-on expertise with analytics tools, dashboards, and SQL.
  • Experience leading an analytics team or mentoring analysts.
  • Exposure to AI/ML applications in CRM is a strong plus.
  • Strong stakeholder management and communication skills.

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