CRM Technical Consultant
6 days ago
Talent Worx is seeking an experienced C RM Technical Consultant to lead our Microsoft Dynamics 365 implementation projects. As a key member of our team, you will be responsible for delivering end-to-end CRM solutions that meet the business needs of our clients.
Responsibilities
- Conduct requirement gathering workshops with stakeholders and translate business requirements into functional specifications.
- Map CRM requirements to MS CRM product capabilities and identify potential gaps.
- Collaborate with technical teams to create development tasks and design validation plans.
- Develop and conduct UAT sessions with clients to ensure seamless system adoption.
- Create comprehensive CRM documentation, including FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, and Cut Over Plans.
Requirements
- 9+ years of experience in Microsoft Dynamics 365 (D365) implementation projects, preferably as a functional consultant or lead.
- Hands-on experience in D365 configuration, including workflows, business rules, forms, views, fields, and integration scenarios.
- Excellent understanding of D365 business processes across marketing, sales, service, and field Service.
- Familiarity with data migration processes and methodologies.
- Business Process Flow modifications and PowerApps/Flows expertise are added advantages.
Benefits
- Competitive compensation package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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