CRM Technical Consultant

6 days ago


Mumbai, Maharashtra, India Talent Worx Full time
Job Description

Talent Worx is seeking an experienced C RM Technical Consultant to lead our Microsoft Dynamics 365 implementation projects. As a key member of our team, you will be responsible for delivering end-to-end CRM solutions that meet the business needs of our clients.

Responsibilities
  • Conduct requirement gathering workshops with stakeholders and translate business requirements into functional specifications.
  • Map CRM requirements to MS CRM product capabilities and identify potential gaps.
  • Collaborate with technical teams to create development tasks and design validation plans.
  • Develop and conduct UAT sessions with clients to ensure seamless system adoption.
  • Create comprehensive CRM documentation, including FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, and Cut Over Plans.

Requirements
  • 9+ years of experience in Microsoft Dynamics 365 (D365) implementation projects, preferably as a functional consultant or lead.
  • Hands-on experience in D365 configuration, including workflows, business rules, forms, views, fields, and integration scenarios.
  • Excellent understanding of D365 business processes across marketing, sales, service, and field Service.
  • Familiarity with data migration processes and methodologies.
  • Business Process Flow modifications and PowerApps/Flows expertise are added advantages.

Benefits
  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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