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IT Operations Team Member

3 weeks ago


Bengaluru, Karnataka, India Capgemini Full time

About Us

Capgemini is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

Job Description:

We're seeking a skilled Technical Support Specialist to join our team. As a key member of our IT operations team, you will provide second-level technical support to end-users, managing help desk tickets, calls, and emails while ensuring high levels of client satisfaction.

Responsibilities:

  • Diagnose and troubleshoot technical problems related to computer systems, networks, and software applications.
  • Use diagnostic tools and techniques to identify and resolve issues efficiently.
  • Collaborate with other IT team members to solve complex technical problems.

Requirements:

  • Proven experience in technical support, preferably in an IT operations environment.
  • Excellent problem-solving skills, with the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.