IT Operations Director
3 weeks ago
Job Title: Abnormal IT Project Manager
Overview: AbCoffee is seeking a highly skilled IT Operations Director to oversee technology operations at our Mumbai location.
Responsibilities:
- Manage the IT infrastructure: Direct the entire technology infrastructure, including POS systems, network connectivity, hardware, and software across multiple locations.
- Provide technical support: Offer assistance to store managers, staff, and office teams to resolve system issues in a timely manner, ensuring minimal downtime.
- Implement POS systems: Manage the implementation, maintenance, and upgrades of POS systems, ensuring they are user-friendly and optimized for business needs.
- Develop security protocols: Create and enforce security protocols to protect company data, customer information, and IT assets from breaches and other cyber threats.
- Collaborate with vendors: Work with IT vendors and service providers to ensure that technology solutions meet the requirements and are delivered on time.
- Integrate new technologies: Lead efforts to integrate new technologies, including digital ordering platforms, payment gateways, and other customer-facing systems to enhance customer experience.
- Data management: Oversee data storage, backup, and recovery strategies while ensuring accurate reporting and insights from store operations.
- Project management: Lead and manage IT projects, such as system implementations, software upgrades, and new location setup.
- Team leadership: Train and manage a small IT team, ensuring high-performance levels and knowledge-sharing within the team.
Requirements:
- Education: Degree in Information Technology, Computer Science, or a related field.
- Experience: 5+ years of experience in IT management, preferably in the QSR or retail industry.
- Skills: Hands-on experience with POS systems, networking, and cybersecurity. Familiarity with digital ordering and payment systems, loyalty programs, and customer management systems.
- Languages: Strong problem-solving and communication skills. Proven leadership abilities and experience managing small teams.
Language: English
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