IT Infrastructure Technician

Job Title: Desktop Support Specialist

Experience: Minimum 1 Year

Location: Noida

Job Summary:

We are seeking a skilled and proactive Desktop Support Specialist to join our IT team. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments.

Key Responsibilities:

• Install, configure, and maintain Windows and macOS operating systems.
• Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
• Install, update, and patch software applications and security tools.
• Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Support system provisioning via Microsoft Intune and Windows Autopilot.
• Manage user accounts, groups, and permissions using Active Directory.
• Assist with system upgrades, data migrations, and routine backups.
• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
• Perform basic configuration and support of network devices such as routers, switches, and firewalls.
• Assist in IP address configuration and network printer setup.
• Monitor and maintain network performance at the location.
• Respond to IT support tickets, ensuring timely and effective resolution.
• Document technical issues, solutions, and IT processes accurately.

Preferred Skills:

• Strong troubleshooting and problem-solving abilities.
• Basic understanding of Firewalls and Layer 2 Switches.
• Familiarity with ITSM tools for ticket management.
• Ability to work independently and prioritize tasks.

Benefits Include:

Competitive salary

Opportunities for professional growth and development

A supportive and collaborative team environment

What We Offer:

A dynamic and challenging work environment

The opportunity to work with a talented team of professionals

A competitive compensation package

And much more

How To Apply:

Apply now to take the first step towards an exciting new career opportunity.